en

Terms & Services

  1. Home
  2. Terms & Services

Terms & Services

Terms & Services for SPRUKO Support Help Desk

Effective Date: May 20, 2025

Welcome to the SPRUKO Support Help Desk. These Terms & Services ("Terms") govern your use of our help desk services provided by SPRUKO Technologies Private Limited ("SPRUKO", "we", "us", or "our"). By accessing or using our help desk services, you agree to comply with and be bound by these Terms.

1. Scope of Support Services

SPRUKO provides support services primarily for:

  • Customers who have purchased our digital products, including web applications and frontend designs.
  • Users seeking assistance with pre-sales queries.
  • Customers requiring customization support related to our products.

Our support services assist with concerns, product usage, customization requests, and pre-purchase inquiries to ensure a smooth and satisfactory experience.

2. Eligibility for Support

Support services are available to:

  • Customers who have purchased SPRUKO products through authorized marketplaces, including ThemeForest and CodeCanyon.
  • Prospective customers with pre-sales inquiries regarding product features, compatibility, or suitability.
  • Customers seeking customization or technical assistance with products acquired from SPRUKO.

Customers may be asked to provide proof of purchase, such as an invoice or license key, to verify eligibility.

3. Support Channels

Support requests can be submitted through:

  • The official SPRUKO Support Help Desk portal.
  • Email correspondence directed to the official SPRUKO support email address.
  • Authorized communication channels as specified in your purchase documentation.

We strive to respond promptly but do not guarantee immediate resolution times.

4. Types of Support Provided

We offer support in the following areas:

  • Product Usage: Assistance with product usage, troubleshooting, and support for installation and configuration, which are provided as paid services or under agreed terms.
  • Pre-Sales Queries: Information about product features, compatibility, licensing, and purchase guidance.
  • Customization Support: SPRUKO provides paid customization services exclusively for existing products or new project requirements. After evaluating your request, we provide a detailed, fixed quotation based on the scope of work. Additional changes or modifications after project start are charged separately. We offer a warranty period of one month on customization work, varying by project complexity. Payment is divided into two or three milestones, with a 50% upfront deposit required. Customization fees are non-refundable.

5. Limitations and Exclusions

SPRUKO's support services do not include:

  • Support for third-party products or software not developed or sold by SPRUKO.
  • Custom development or full-scale customizations not originally included in the purchased item.
  • Issues arising from modifications made by the customer or third parties that deviate from official product guidelines.
  • Support for products purchased from unauthorized sellers or websites.

We reserve the right to refuse support for requests outside the scope of these Terms or violating applicable laws or SPRUKO policies.

6. Customer Responsibilities

To ensure efficient support, customers agree to:

  • Provide detailed and accurate information regarding issues or inquiries.
  • Supply proof of purchase when requested.
  • Follow guidance and instructions provided by SPRUKO support staff.
  • Maintain respectful and professional communication with support personnel.

Non-compliance may result in delayed or denied support.

7. Response and Resolution Times

We endeavor to respond to support requests promptly; however, response and resolution times depend on:

  • Issue nature and complexity.
  • Volume of support requests.
  • Customer cooperation and information provided.

Specific turnaround times are not guaranteed.

8. Intellectual Property Rights

All SPRUKO products, including software, designs, documentation, and related materials, remain the intellectual property of SPRUKO and/or its licensors.

Customers receive a license to use purchased products per the license agreement at the time of purchase. Unauthorized copying, distribution, or modification beyond licensed scope is prohibited.

9. Privacy and Data Protection

SPRUKO values your privacy. Information collected during support interactions will be used solely for providing support and improving our products. For detailed information, please refer to our Privacy Policy.

10. Limitation of Liability

Support services are provided "as is" without express or implied warranties.

SPRUKO is not liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of data, profits, or business interruption, or damages resulting from unauthorized modifications or misuse.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Updated Terms will be posted on the SPRUKO Support Help Desk portal and become effective immediately.

Continued use of the help desk services after updates constitutes acceptance of the new Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Disputes will be resolved amicably or through the courts of Hyderabad, Telangana, India.

13. Contact Information

For support requests or inquiries, please contact:

Thank you for choosing SPRUKO. We look forward to assisting you.